Shipping And Returns
DELIVERIES WITHIN SINGAPORE
Joyre Skin Care currently delivers to customers within Singapore only. Our orders are shipped and delivered on business days (Monday – Friday, excluding public holidays). Shipping charges apply for orders below SGD 100.
Standard Delivery Times & Costs
|Shipping To||Shipping Time||Basket Size||Shipping Fee|
|Singapore||5-7 business days||>100 SGD||FREE|
|Singapore||5-7 business days||<100 SGD||$5|
For Singapore deliveries placed before midday on a business day, your order will be dispatched on the same day. For orders placed after midday, on weekends, or public holidays, your order will be dispatched on the next available working day. Once your order has been dispatched, it will reach you within 5-7 working days.
We offer self-collection at the Joyre Skin Care’s Concept Store at No Charge. Please select “Self-Collection” when choosing your delivery method at checkout.
Joyre Skin Care
23 Serangoon Central,
#02-27 Singapore 556083
Your items will be ready for collection after you have placed the order.
ORDER CANCELLATION/ CHANGE OF SHIPPING ADDRESS
Please be aware that, once we have started to process your order, we are unable to process order cancellations. If you have recently placed and order and would like to cancel, please contact our customer service team at [email protected] as soon as possible and they will advise on whether or not order cancellation is possible. Depending on the stage of order processing your order is at, your refund may have a processing fee incurred, which our customer service team will communicate with you prior to proceeding with the order cancellation.
Please be aware that, once we have started to process your order, we are unable to make any amendments to the shipping address. Changes made to your contact / shipping details in your user account will only be applied to your next order, and will not be reflected in any existing orders you have. If you become aware of a mistake in the shipping address of an order you have placed, please contact our customer service team at [email protected]as soon as possible and they will try to help reroute your order. If your order is unable to be rerouted / wrongly delivered because of an incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items.
REFUNDS AND RETURNS
While our products are manufactured to highest standards, and we partner only with reputable delivery partners globally. However, in the case that if your order goes missing or arrives damaged or defective, our customer service team can assist with a refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.
Only products purchased on www.joyreskincare.com may be returned for a refund or replacement. We cannot accept items purchased from another retailer for a refund or replacement.
Returned products must be in their original condition and packaging. We cannot accept partially used products or products with broken seals. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged item for assessment.
Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
All refunds will be issued in the original form of payment in Singapore Dollars. Any refund requested after the 7 business days cooling-off period but within 30 days of purchase requires Management approval and will be subjected to processing fees. These include the administration fees calculated at 10% of the returned products’ price, credit card charges between 2%-4.8% and amendment fee of SGD20.
Other questions about refund and returns? Please email at [email protected]
EXCHANGES & REPLACEMENTS
Joyre Skin Care products are manufactured in the most stringent conditions. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange or a replacement for up to 30 days from the date of receipt.
Products must have been purchased directly from joyreskincare.com. We cannot process requests for exchanges or replacements for products purchased from other retail outlets.
Contact customer service at [email protected] within 30 days of receipt of items, and provide the following information: Order reference number and list of specific items you would like an exchange or a replacement (including its product numbers), as well as the following:
a picture of the damaged packaging as well as the product if the item arrived damaged
a written description of the defect. Please specify if you would prefer an exchange or a replacement. Please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period.
Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.
Once your return is received and inspected by our fulfilment centres (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.
Other questions about exchange and replacement? Please email at [email protected]